为更广泛地区的游客带来专业和细致的服务体验
To bring a professional and meticulous service experience to visitors in the wider region
自2019年创立以来，始终致力于跨境旅游、商务接待、个性化行程定制及研学服务的专业领域。公司以中新两国的文化交流为基石，逐步拓展其业务范畴至全球范围，为更多国家和地区提供服务，旨在促进国际间文化与商业的深度互动，并为此注入崭新的活力。
Equatorial Holidays, since its establishment in 2019, has been committed to the professional fields of cross-border tourism, business reception, personalized itinerary customization, and study tour services. The company is based on cultural exchanges between China and Singapore, gradually expanding its business scope globally to provide services for more countries and regions. Our aim is to promote in-depth interaction between international culture and commerce and inject new vitality into it.
自2023年3月起，Equatorial Holidays正式加入携程平台，致力于提供定制化旅游行程和司导安排服务。我们始终以卓越的服务品质和客户满意度为追求目标，持续改进服务流程，现已发展成为包车游领域的核心供应商。迄今为止，我们已成功交付超过1300次高品质服务；咨询响应时间平均保持在15秒左右，回复率达到100%；无论是司机还是导游，均获得了客户的高度评价，好评率高达4.9分；在携程用户中赢得了极佳的声誉，并与携程建立了坚实的合作基础。随着业务的持续增长，Equatorial Holidays计划在未来几年进一步拓展服务领域，为更广泛地区的游客带来专业和细致的服务体验。
Starting from March 2023, Equatorial Holidays has officially joined the Ctrip platform, dedicated to providing customized travel itineraries and driver-guide arrangements. We are always committed to pursuing excellence in service quality and customer satisfaction, continuously improving our service processes. We have now developed into a core supplier in the private tour sector. To date, we have successfully delivered over 1300 high-quality services; our average response time is maintained at around 15 seconds, with a response rate of 100%; both drivers and guides have received high praise from customers, with a satisfaction rating as high as 4.9; we have gained an excellent reputation among Ctrip users and established a solid foundation for cooperation with Ctrip. With the continuous growth of our business, Equatorial Holidays plans to further expand its service areas in the coming years, bringing professional and meticulous service experiences to tourists in a broader range of regions.
在我们的业务范畴内，公司致力于提供一系列精心策划的旅游服务，拥有一支专业的车辆引导团队，与多家酒店、景点长期密切合作，同时推荐并预定当地的特色美食。我们的目标是让每一位客户都能享受到个性化、贴心的服务，让客户的每一次出行都成为一次愉快的探索之旅。
Within our business scope, the company is dedicated to providing a series of well-planned tourism services. We have a team of professional vehicle guides and maintain long-term close cooperation with various hotels and attractions. We also recommend and book local specialties. Our goal is to ensure that every customer enjoys personalized and considerate services, making every trip a pleasant journey of exploration.